About the role

Aplyr's Quick Take

This role is about providing customer support for industrial equipment, primarily through phone and email. You'll troubleshoot mechanical and electrical issues, coordinate with technicians, and handle administrative tasks like work order entry and billing. It's an individual contributor position focused on customer service and technical problem-solving.

Good fit

Ideal candidates are mechanically inclined individuals with experience in automotive or HVAC fields. A willingness to learn and follow instructions is crucial, along with basic mechanical skills and the ability to perform physical tasks.

Worth noting

The company offers training, including hands-on instruction, which is a plus for those looking to grow in the field. However, the role may involve physical tasks and occasional visits to industrial sites, which could be a downside for some.

The Hope Group, A SunSource Company, is New England’s leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We’re more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com

This is a great opportunity for someone that is mechanically inclined, especially for people with experience in automotive or HVAC looking to expand their career opportunities on the commercial side of the business. Training will be provided, including hands-on and manufacturer-supported instruction.

Essential Functions

• Assist customers to resolve equipment issues by phone and email
• Learn to troubleshoot mechanical, electrical, and pneumatic issues
• Coordinate with service technicians
• Assist with electronic board scheduling, work order entry and billing processes. Reviews all work orders scanned for billing for any follow-up requirements (ex. return visit required, parts to be ordered, database maintenance for updates.
• Buy specialized items using standardized procedures and assist with “spot” buys
• Credit Card reconciliation for service technicians. Coordinates receipts and assigns appropriate accounting codes with the credit card statements
• Maintains customer orders in ERP as necessary for additional requirements on original work order
• Perform other similar or related duties as required or requested

Experience, Education and Skills

Required

• High school diploma or GED
• Basic mechanical aptitude and familiarity with hand tools.
• Willingness to learn and follow instructions
• Valid driver’s license
• Ability to lift up to 50 lbs and perform physical tasks

Preferred (Not Required)

• Trade school, vocational training, or mechanical coursework
• Experience with basic electrical systems
• Familiarity with hand and power tools
• Previous work in HVAC, automotive, maintenance, or industrial settings

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays

Work Environment

• Work is normally in a professional office environment, occasionally need to visit industrial customer sites.

Skills & Tags

ai data product

Aplyr's read

SunSource is a key player in the renewable energy sector, attracting professionals passionate about solar technology and sustainable solutions.
Synthesized from recent postings & public sources

What's promising

•SunSource is at the forefront of solar power, a rapidly growing industry.
•The company offers diverse roles, from technical specialists to sales managers, indicating varied career paths.
•SunSource's focus on sustainability aligns with increasing global environmental priorities.

What to watch

•Renewable energy markets can be volatile, impacting job stability.
•Limited public information about SunSource's workplace culture and employee satisfaction.
•High specialization in solar energy may limit career flexibility for some roles.

Why SunSource

•SunSource specializes in solar power systems, distinguishing it from broader renewable energy firms.
•The company offers a development program for industrial sales account manager trainees.
•SunSource's diverse hiring, from warehouse roles to senior accountants, reflects a broad operational scope.

Aplyr’s read is generated by AI from public sources. Was it useful?