About the role
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
We are seeking a Market & Sales Operations Representative (MSOR) to join
our team in Yokohama, Japan.
In this dealer-facing role, you will work closely with Caterpillar dealers and industry partners to build capabilities, drive business improvements, and execute growth strategies aligned with Caterpillar's Enterprise Strategy. You will play a key role in helping dealers strengthen their sales and marketing capabilities while delivering an exceptional customer experience.
Key responsibilities will include:
- Lead and deliver differentiated dealer capabilities (fundamental and industry-specific) to deliver superior customer experience by addressing customer pain points.
- Develop industry, marketing, and sales knowledge, as well as a strong understanding of the Caterpillar dealer network.
- Drive strategic growth initiatives in partnership with the Director of Distribution, internal stakeholders, and dealers.
- Advise dealers on strategy development, disciplined sales funnel management (people, process, and systems), value selling, and business planning.
- Champion customer experience initiatives and advise dealers on improving market coverage and customer satisfaction through training, technology-enabled solutions, and best practices.
- Identify opportunities to improve dealer effectiveness through process improvements and best practices.
- Drive programs that enable dealers to achieve profitable sales growth and capture lost opportunities.
Desired Skills and Experience:
- Business-level proficiency in English and Japanese is required
- Customer Focus and Stakeholder Relationship Management
- Problem Solving and Project Management
- Value Selling
- Analytical skills to interpret and understand data to drive actions
- Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
- Experience in sales, marketing, product support, market development, or eCommerce would be beneficial, as would related or transferable skills.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
September 24, 2026 - October 7, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Skills & Tags
Aplyr's read
Caterpillar Inc. is a powerhouse in heavy machinery and engine manufacturing, attracting skilled engineers, technicians, and specialists to innovate and support global operations.
What's promising
- •Caterpillar's strong global market presence ensures stability and growth opportunities.
- •Investment in research and development fosters innovation in machinery and technology.
- •Diverse roles across engineering, manufacturing, and support functions offer varied career paths.
What to watch
- •Cyclical nature of construction and mining industries can impact job security.
- •Complex global supply chains may face disruptions affecting operations.
- •Environmental regulations could increase operational costs and require adaptation.
Why Caterpillar
- •Caterpillar's focus on sustainable solutions sets it apart in heavy machinery.
- •Extensive global footprint supports international career opportunities.
- •Commitment to employee development through specialized training programs.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Caterpillar
Caterpillar Inc. is a leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives.
