Job Description Summary

Job Description

Activities & Responsibilities
• Perform timely and accurate preventive maintenance on medical equipment.
• Troubleshoot, service, corrective maintenance and install equipment of basic complexity.
• Own customer issues from dispatch or identification to resolution.
• Proactively engage with team members to ensure appropriate solutions for customers.
• Capture and maintain accurate work documentation, including debriefing, ordering parts, and metrics.
• Ensure strict compliance with EHS and regulatory guidelines.
• Partner with customers and/or sales teams to recommend value-added services.
• Maintain strong customer relationships, ensuring timely communication and follow-up.
• Escalate problems to experienced Field Engineers when necessary.
• Perform all administrative tasks in a timely manner.
• Occasionally provide application training to clinical or scientific staff on designated equipment.
Technical Knowledge & Hard Skills
• Associate degree in a related field or fresh engineering graduate (less than 2 years of experience).
• Proficient in one modality, enabling performance of all related tasks.
• Experience with web applications and Microsoft Office suite.
• Trained and updated in all mandatory trainings.
• Good knowledge of processes and tools related to the role.
• Good verbal and written communication skills for customer interaction.
• English: Read, understand, and hold conversations.
• Basic proficiency in Excel and PowerPoint, with the ability to support data analysis and create structured
presentations under guidance.
• Willingness to learn and use digital tools to interpret performance data and communicate findings effectively.
• Exposure to remote diagnostics and troubleshooting, with support from senior engineers.
• basic network setup tasks knowledge, such as IP configuration and coordination with IT teams, under
supervision.
• Learning to identify and report equipment issues remotely, contributing to service continuity and minimizing on-
site interventions.
Behavior & Soft Skills
• Ability to represent the company’s cultural behaviors.
• Technical curiosity and willingness to learn.
• Safety-first mindset.
• Collaboration and team-oriented approach.
• Rigor, organization, and time management skills.
• Listening skills and composure.
• Seeking feedback and advice to grow and learn.
• Customer-focused mindset.

Additional Information