Senior Solutions Architect

Confirmed live in the last 24 hours

Attentive

United States

On-site

Posted April 9, 2026

Job Description

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

As an Attentive Senior Solutions Architect (SA) within our Professional Services organization, you will be responsible for driving meaningful business outcomes for our most important customers and for Attentive through custom technical solutioning. You will design comprehensive marketing solutions, mapping out the architecture of the solution, including integration with other data orchestration systems (such as CRM, analytics tools, and third-party services), data flow, and user interactions. You will package the requirements and solution into a SOW that clearly describes the problem, solution, timeline, and cost to the customer.

Additionally, you will serve as a role model and mentor to other Solutions Architects and act as a liaison for customers to better understand how our product can more effectively facilitate your customers’ use cases. This is a highly visible role in the organization that requires impeccable prioritization and communication skills–both to internal and external stakeholders. Senior SAs communicate well with any audience from developers to executives, manage customer expectations and ensure Attentive receives everything it needs from customers in order to execute.

We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on, even in the face of ambiguous requirements.

What You’ll Accomplish

Identify solutions for the customer to ensure their success within the Attentive ecosystem, accounting for their tech stack and level of exposure across Attentive offerings
Advise and assist with integrations with other martech systems and data management platforms, ensuring they are receiving maximum value from their entire tech stack, including Attentive
Translate customer requests into business and functional requirements, captured in Statements of Work (SOWs)
Propose product enhancements and features to meet customer needs, and work with Product team to advocate for new feature development
Provide general technical expertise about the entire digital marketing ecosystem
Deliver technical presentations to customers
Serve as the primary technical point of contact for your customers, building strong relationships and participating in the strategic planning of technology roadmaps, ensuring alignment between business goals and tech stack
Design and implement data pipelines and understand analytics platforms for reporting and data visualization
Develop subject matter expertise in the Attentive platform and build relationships with relevant product teams, finding