RN Triage Coordinator

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1734 Contact Services

Scheduled Weekly Hours:

40

Hours:

8:30- 5pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

 

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

 

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Education:

Required: Graduate of Accredited School of Nursing

Experience:

Required: None

Preferred: Previous nursing experience, especially in outpatient or ambulatory clinic setting
 

Licensure/Certification/Registration Required: Current Registered Nurse License active in the state of Missouri

Job Description:

The RN Triage Coordinator position is responsible for monitoring all chats, pool messages, call queues and supports the Assistant Nurse Manager. In addition, the RN Triage Coordinator is responsible for assessing patient health problems and needs via telephone contact with patient/parent/guardian when volumes support the need for additional phone support. The RN Triage Coordinator will support clinic practices by using established protocols for communication with the patient/ parents/guardian in a way that supports patient-centered care. Proper triage and escalation of cases to the clinic providers, as well as escalating any concerns related to the RN Triage team to the Assistant Nurse Manager is a key function of the position.

The RN Triage Coordinator position is responsible for monitoring all chats, pool messages, call queues and supports the Assistant Nurse Manager.  In addition, the RN Triage Coordinator is responsible for assessing patient health problems and needs via telephone contact with patient/parent/guardian when volumes support the need for additional phone support. The RN Triage Coordinator will support clinic practices by using established protocols for communication with the patient/ parents/guardian in a way that supports patient-centered care. Proper triage and escalation of cases to the clinic providers, as well as escalating any concerns related to the RN Triage team to the Assistant Nurse Manager is a key function of the position.