Payroll Design Specialist (Bangkok Based -Relocation provided)
Confirmed live in the last 24 hours
Agoda
Job Description
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Job Description
Job Title: Specialist, Payroll Design - JG 4
Reports to: Senior Manager , Payroll
Level: 4
Experience: 8–10 Years
Location: Bangkok
Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.
A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.
Key Responsibilities:
- Payroll Operating Framework & Governance
- Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
- Define and manage global payroll calendars and cut-off schedules.
- Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
- Ensure all regional teams and external vendors adhere to defined global standards.
- Performance Management (SLA & KPI Oversight)
- Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
- Produce and analyze monthly performance dashboards to track trends and identify service gaps.
- Lead root-cause analysis for performance issues and drive corrective action plans.
- Audit, Compliance & Risk Management
- Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
- Ensure perpetual audit readiness across the global payroll function.
- Track, manage, and ensure timely closure of all audit findings and control action items.
- Continuous Improvement & Process Excellence
- Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
- Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
- Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
- Foster a culture of continuous improvement across the payroll and accounting teams.
- Project, Change & Vendor Management
