Bilingual Patient Access Specialist

Scope of Work

Access HealthCare’s Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.

We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.

Key Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet the goals and objectives of the department.
• Assist callers and navigate them to the appropriate resources.
• Must meet all attendance and performance standards.

Key Requirements:

• Bilingual in English/Spanish
• Must be able to read, write and speak Spanish fluently
• 1 year of experience in healthcare patient service
• 1 year of experience handling a high volume of inbound calls
• Experience using an EMR and scheduling software
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Preferred Qualifications:

• Call Center experience
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail