Account Manager Longatail - Belgrade (They/She/He)

Are you hungry, ambitious and looking to turbo charge your career? Say no more!

We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.

We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes!

We can only do so with strongly motivated, efficient, passionate, hardworking, creative people. Feel identified? Keep reading!

YOUR MISSION:

As an Account Manager, you will be a key role in the Glovo Partners & Brands team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be directly responsible for impacting all the Long Tail partners to make them grow and improve user experience.

THE JOURNEY:

• Developing and maintaining lasting relationships with partners, offering them the necessary support for the growth and development of their business.
• Participates in creating strategies for the optimal positioning of Glovo in expansion cities.
• Analyzing portfolio partners metrics to give them a good experience with Glovo and take action in accordance to their performance and specific needs.
• Optimize Glovo visibility in our partners through marketing actions and our marketing kits.
• Understand motives of inactive partners and churn and make plans to improve MoM.
• Define scalable processes, making sure long tail partners are self-sufficient and independent in using our tools.
• Draw and execute plans to make the portfolio grow through promos, marketing activations, menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.) and selling positioning assets.
• Identify new assets to sell to the Long Tail partners and implement the whole process.
• Review and propose partner communications, ensuring partner engagement and long-term relationships.
• Raise product requests to improve partners UX and scalability. Identify tech features improvements and give proactive feedback to HQ.
• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.
• Active collaboration with colleagues from the team and from other departments, sharing experiences and contributing to the creation of a supportive environment that encourages personal and business growth.
• From time to time, he visits the cities he is responsible for and has live meetings with partners.

WHAT YOU WILL BRING TO THE RIDE:

Background

• Preferrable 2+ year of experience in Account Management ideally in Food Retail Industry or fast-paced environment (start-ups, FMCG, retail, telecoms, advertising, or similar.), however, not mandatory, as we are looking for perfect mindset, not experience
• Bachelor in Organizational Sciences, Business Administration, Marketing, Operations Management or Public Relations is a plus.
• Category B driving license

Client Collaboration

• Preferrable experience of at least 1 year in working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration on account-related matters.

Skills

• Problem-solving skills, data-driven with strong commercial and analytical skills
• Sales and negotiation skills
• Great communication and interpersonal skills
• Project management skills, highly organized and detail-oriented approach
• Good knowledge of Google Suite and/or MS Office, Excel
• Excellent written and spoken Serbian & English skills

Culture

• Ability to work in a high growth a