About the role

We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.

Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.

This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).

What you'll be doing:

Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.
Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance.
Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness.

What you need to succeed:

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes.
Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail.
Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effective solutions.
Customer-centric mindset with a strong commitment to delivering service excellence and positive customer outcomes.
Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders.

Built for Real Life, Designed for What’s Next

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

Skills & Tags

node go ai data design

Aplyr's read

Castlery is a design-focused furniture brand attracting professionals in logistics, marketing, and sales who value stylish, affordable home furnishings.
Synthesized from recent postings & public sources

What's promising

•Castlery offers a diverse range of stylish, affordable furniture appealing to design-conscious consumers.
•The company is expanding globally, creating opportunities in logistics, marketing, and sales across multiple regions.
•Focus on quality and design helps Castlery stand out in the competitive furniture market.

What to watch

•Limited public information about the company's financial health and long-term stability.
•Potential challenges in scaling operations while maintaining product quality and customer satisfaction.
•High competition in the direct-to-consumer furniture market could impact growth and market share.

Why Castlery

•Castlery's direct-to-consumer model allows for competitive pricing without compromising on design.
•The brand emphasizes a seamless blend of style and affordability, catering to modern consumers.
•Global expansion efforts highlight Castlery's ambition to become a leading international furniture brand.

Aplyr’s read is generated by AI from public sources. Was it useful?