About the role

Aplyr's Quick Take

This role is for a Senior Platform Engineer focused on enhancing infrastructure reliability and observability, primarily within AWS environments. You'll be hands-on with tools like Datadog and OpenTelemetry, working to optimize performance and reduce costs while collaborating with engineering teams.

Good fit

Ideal candidates have extensive experience in observability engineering and infrastructure optimization, particularly with AWS. You should be comfortable in a fast-paced environment and have a proactive approach to problem-solving.

Worth noting

The role emphasizes cost efficiency and operational visibility, which may appeal to those who enjoy optimizing systems. However, the job may involve significant troubleshooting and performance testing, which could be a red flag for those seeking a more straightforward development role.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

About The Role

We are looking for a Senior Platform Engineer to help scale and improve the reliability, observability, performance, and cost efficiency of our platform infrastructure.

This role is focused on observability engineering and infrastructure optimization across AWS environments. The ideal candidate has deep hands-on experience with Datadog, OpenTelemetry, and HashiCorp Nomad, and understands how to build highly visible, scalable, and operationally efficient systems while actively reducing unnecessary infrastructure spend.

You will work closely with engineering teams to improve telemetry, monitoring, performance testing, platform reliability, and cloud infrastructure efficiency across a fast-moving distributed environment, including leveraging modern AI-driven tooling and operational workflows where appropriate.

What You’ll Work On

Building and improving observability across distributed systems and services
Designing dashboards, alerting, metrics, tracing, and telemetry pipelines
Improving operational visibility using Datadog, and OpenTelemetry
Helping evolve and mature the organization’s observability strategy and tooling
Supporting and improving HashiCorp Nomad orchestration environments
Identifying and implementing AWS cost-saving opportunities across compute, storage, and platform infrastructure
Improving infrastructure utilization and operational efficiency across Nomad workloads
Optimizing S3 storage utilization, lifecycle management, and storage costs
Designing and maintaining performance testing environments and tooling
Running load and performance tests to identify bottlenecks and scalability issues
Managing and tuning Elasticsearch/OpenSearch environments
Troubleshooting production performance issues across services, infrastructure, and databases
Partnering with engineering teams to improve platform reliability, scalability, and infrastructure efficiency

Responsibilities

Lead observability initiatives across infrastructure and applications
Design and maintain monitoring, telemetry, dashboards, tracing, and alerting systems
Build actionable visibility into platform health, reliability, and performance
Improve incident detection, troubleshooting, and operational response capabilities
Define observability standards and best practices across engineering teams
Drive infrastructure cost optimization initiatives across AWS services and platform environments
Analyze infrastructure utilization and recommend performance and cost efficiency improvements
Maintain and improve infrastructure-as-code standards and workflows
Design, build, and maintain scalable performance testing environments and tooling
Execute and analyze load/performance testing initiatives
Support and improve Nomad-based orchestration environments
Troubleshoot complex production and infrastructure issues across distributed systems
Collaborate closely with engineering teams to improve scalability, reliability, operational visibility, and infrastructure efficiency
Create and maintain operational documentation and platform best practices

Qualifications

7+ years of experience in platform engineering, infrastructure engineering, or site reliability engineering
Strong hands-on experience with HashiCorp Nomad
Deep expertise with Datadog
Strong experience implementing and operating observability platforms using OpenTelemetry and modern monitoring tooling
Experience with Grafana or similar visualization and observability platforms
Strong understanding of distributed tracing, metrics, logging, and monitoring best practices
Experience building dashboards, alerts, telemetry pipelines, and operational visibility tooling
Strong experience identifying and implementing AWS cost optimization strategies in production environments
Strong knowledge of S3 optimization, lifecycle management, and storage cost reduction
Experience building and running performance/load testing environments
Strong troubleshooting and performance analysis skills across distributed systems
Strong experience operating infrastructure in AWS environments
Strong experience with Terraform and infrastructure-as-code practices
Experience balancing platform reliability, observability, and infrastructure cost efficiency at scale
Experience working with distributed and event-driven architectures using technologies such as Redis, SQS, or Temporal
Experience managing and tuning Elasticsearch or OpenSearch clusters
Experience working in fast-paced engineering environments
Strong communication and collaboration skills

Nice to Have

Exposure to PostgreSQL RDS to Aurora migrations
Experience with Kubernetes
Experience with CI/CD systems and deployment automation
Experience with Go, Python, or TypeScript

Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting.

Compensation information

The compensation for this role consists of a base salary + additional RSUs.

Annual Base Salary: $160,000 - $177,500

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

Recent awards

#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025
BuiltIn Best Remote Midsize Companies to Work For in 2024
BuiltIn Best Midsize Companies to Work For 2022

Skills & Tags

python typescript go aws kubernetes ai data product

Aplyr's read

Lob revolutionizes direct mail by integrating it with digital workflows, attracting tech-savvy professionals who thrive in cloud-based environments.
Synthesized from recent postings & public sources

What's promising

•Lob offers a unique platform that merges physical mail with digital marketing strategies.
•The company is expanding, as evidenced by recent hires in engineering and sales roles.
•Lob's technology simplifies complex mailing processes, appealing to businesses seeking operational efficiency.

What to watch

•Dependence on physical mail could be a risk in increasingly digital-first environments.
•Lob operates in a niche market, which may limit growth opportunities.
•The platform's success is tied to the fluctuating costs of postal services.

Why lob

•Lob integrates direct mail seamlessly into digital marketing campaigns, setting it apart from traditional mailing services.
•The platform's cloud-based nature allows for scalable and flexible mailing solutions.
•Lob's focus on automation reduces manual processes, enhancing efficiency for businesses.

Aplyr’s read is generated by AI from public sources. Was it useful?

About lob

lob

lob.com

View company

Lob is a cloud-based platform that automates the process of sending physical mail and postcards, enabling businesses to integrate direct mail into their marketing and operational workflows.