Engagement Manager, Professional Services EMEA - Munich

The Role - 

As an Engagement Manager you will: 

• Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
• Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
• Ensure that the Statement of Work or Order Form terms and conditions are respected
• Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
• Identify up-selling and cross-selling opportunities with the engagement team
• Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
• Prepare and share reports on project performance, including quality, schedule, and budget control
• Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
• Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
• Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services
• Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT
• Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting
• Mentor and support consultants and project managers to elevate delivery quality and consistency
• When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement
• Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue
• Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption
• Ensure compliance with internal policies and governance requirements across all engagements
• Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings

Job Requirements

• Proven experience as an Engagement Manager
• Background in professional services and/or customer service is a plus
• Proficient in MS Office and CRM/project management software
• Strong organizational and multitasking skills
• Customer-oriented approach
• Excellent verbal and written communication abilities
• Problem-solving aptitude
• Experience managing smaller or even larger projects is a plus<