Operations Manager, IT

Are you a builder who loves establishing scalable processes that delight your team members? Do you get excited by new technologies that maintain a high level of both security and usability?  Are you a natural collaborator with a knack for project management and the drive to deliver critical initiatives in a growing organization? If you’re looking for a big challenge that holds big opportunities, you’ll find that at Thinkific!

 

The Manager, IT at Thinkific will be responsible for building and leading our IT function as we scale, operating within the Shared Services department to manage access controls, administer shared systems and key business tools, oversee equipment, and execute our organization-wide security, technology  and compliance program. Above all, we’re looking for someone who excels at collaborating with business units to drive efficiency through technology, delighting internal customers through responsive support, accelerating projects through strong partnerships, and consistently making Thinkific a faster, smarter, more enjoyable place to work. The ideal candidate brings sharp business acumen, a proactive self-starter mindset, the ability to communicate complex topics to non-technical stakeholders, and the technical depth to implement solutions hands-on, while embracing AI and emerging technologies with genuine enthusiasm to transform how our organization operates.

In this role, you will:

• Partner proactively with business units across Thinkific to identify opportunities where technology can drive greater efficiency, streamline workflows, and accelerate project delivery, turning business needs into high-impact solutions.
• Oversee identity management and organizational SSO, collaborating closely with Information Security and Legal teams to maintain strong security and compliance processes, while conducting regular audits to protect data.
• Spot, prioritize, and act on opportunities to improve, update, consolidate, and modernize our enterprise applications.
• Lead cross-functional technology projects from strategy and roadmap development through end-to-end execution and successful delivery.
• Guide departments and the Operations team in evaluating, selecting, and procuring the right tools to meet their needs.
• Own the implementation and seamless integration of new tools and systems to support teams throughout the business.
• Develop, implement, and maintain IT policies, best-practice guides, and targeted training programs to empower the organization.
• Build and manage our company device management program, optimized for a distributed/remote workforce and designed with future international expansion in mind.
• Handle IT aspects of employee onboarding and offboarding workflows in close partnership with People Operations.
• Champion exceptional internal support experiences, delighting "customers" across the company through responsive, solution-oriented interactions.
• Bring an AI-forward mindset to explore, pilot, and implement AI-powered tools, automation, and innovations that transform operations and make Thinkific faster, smarter, and more enjoyable every day.
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business 

To be successful in this role, you likely:

• Have 5+  years of experience owning a TechOps or IT function for a technology-focused company (ideal