QA Manager

Job Description:

Key Responsibilities

Quality Strategy & Process Ownership

• Develop, own, and execute the overall QA strategy, ensuring alignment with organizational goals and client expectations.
• Define, implement, and monitor QA processes, standards, and best practices across projects.
• Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization.
• Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements.

Leadership & People Management

• Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
• Define and implement a career development and skill enhancement roadmap for team members.
• Foster a high-performance culture, motivating the team and managing individual performance effectively.
• Act as a third-line people manager, serving as an escalation point for QA leads and engineers.
• Own the hiring strategy and decision-making for the QA team, ensuring strong succession planning and talent retention.

Customer Focus & Stakeholder Management

• Ensure customer satisfaction from a software quality perspective, acting as the voice of quality in client engagements.
• Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations.
• Support pre-sales engagements by demonstrating QA capabilities, presenting testing strategies, and addressing client queries.

Risk Management & Production Support

• Identify and highlight software quality risks, providing risk assessments and mitigation plans.
• Proactively contribute to production issue investigations, conducting root cause analysis, and defining preventive measures.
• Establish defect management and escalation processes to ensure timely resolution of quality issues.

Continuous Improvement & Innovation

• Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption.
• Own quality assurance initiatives that strengthen release predictability, reliability, and time-to-market.
• Stay up to date with the latest QA trends, tools, and technologies, and integrate relevant advancements into the QA practice.

Qualifications & Skills

Required:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or a related field.
• 10+ years of experience in software quality assurance, with at least 3–5 years in a QA leadership or managerial role.
• Strong knowledge of QA methodologies, processes, and best practices (manual and automation).
• Experience with test management tools (e.g., JIRA, TestRail, Zephyr, ALM).
• Proven ability to manage and scale QA teams, driving both people and process excellence.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.

Preferred:

• Hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, TestNG, JUnit).
• Knowledge of CI/CD pipelines and QA integration into DevOps.
• Experience in Agile/Scrum environments and familiarity with SAFe or other scaled Agile frameworks.
• Certification in Quality Assurance/Testing (e.g., ISTQB, CSTE, CSQA) or Project Management (PMP, CSM) is a plus.
• Exposure to cloud platforms (AWS, Azure, GCP) and testing strategies for SaaS-based applications.

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent