Senior Software Engineer 2 - Care Tools

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

At The Farmer's Dog, we believe the best customer experience comes from owning the technology that powers it. That's why we design, build, and operate our systems in-house, from subscription and e-commerce to fulfillment and delivery, so that every dog and human gets the right experience, every time.

Our engineers work on problems that matter and that are hard: evolving systems to support rapid growth, building platforms flexible enough to serve customers with many different needs, and creating product experiences that didn't exist before.

You'll join a group of talented engineers and managers who care deeply about building reliable, scalable systems and about working well together. Here, you'll have the space and agency to help scale the business, solve novel customer problems, and build strong relationships along the way.

If you want to make an outsized impact on technology, on customers, and on the lives of dogs everywhere this is the right place for you.

As a Senior Software Engineer on the Customer Care Tools & Intelligence (CCTI) team, you'll be at the center of how our Customer Care Advisors deliver iconic care. Our goal is to empower advisors to provide personalized care that meets each customer’s needs, by building thoughtfully designed tools powered by AI and other technologies. We build and maintain the internal CRM and tooling that advisors use every day. You'll work full stack across our CRM, backend services, and AI integrations, partnering closely with Customer Care, Data Science, and Design to turn advisor pain points into elegant, high-impact solutions.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without A