About the role
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.Aplyr's read
Xsolla is a pivotal player in video game commerce, attracting talent skilled in gaming monetization, engineering, and global market strategies.
What's promising
- •Xsolla offers a comprehensive suite of services tailored for game developers and publishers.
- •The company is expanding globally, with roles in diverse regions like Japan.
- •Xsolla invests in emerging technologies, evident from roles like LLM Solutions Architect.
What to watch
- •The gaming industry is highly competitive, posing risks of market saturation.
- •Xsolla's success is tied to the volatile gaming market trends.
- •Limited public information about employee satisfaction and company culture.
Why Xsolla
- •Xsolla specializes in monetization solutions specific to the gaming industry.
- •The company provides a unique blend of payment processing and marketing solutions.
- •Xsolla's focus on global distribution sets it apart in the gaming commerce sector.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Xsolla
Xsolla is a global video game commerce company that provides a range of services to game developers and publishers, including payment processing, game distribution, and marketing solutions.
