The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• ·       Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds

  ·       Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.

  ·       Assist higher management in maintaining operational service levels in line with the global IAM standards.

  ·       Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner.

  ·       Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance.

  ·       Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.

  ·       Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM Service Catalog requirements for simple thru complex, multi-tiered applications.

  ·       Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned.

  ·       Demonstrates basic understanding of Lean processes.

  ·       Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.

  ·       Identifies potential compliance issues and raise to management attention.

  ·       Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

  ·       Proven use of discretion and judgment given the subject sensitivity of the work data

  ·       Ability to manage multiple efforts and adjust priorities with evolving work efforts.

  ·       Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines.

Qualifications:

• Should possess 5-8 years of work experience as an SME in an operational/processing environment. However, experience in Identity & Access management, Information Security, Risk and Control domain would be an added advantage.

• Experience in handling team escalation’s

• Experience in handling Internal/External clients. Ability to deal demanding client expectations.

• Must be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issues.

• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.

• Ability to work independently within a team environment.

• Hands on experience in using Microsoft Office Tools

• Minimum bachelor’s degree.

Skills & Competencies:

·       Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.

·       should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them.

·       An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.

·       Flexibility and adaptability to a fast-paced working environment

·       Should be flexible with work shifts and be ready to work in different shifts with short notice.

·       Ability to review & authorize process improvement ideas from the team and facilitate implementation.

·       Possess Good Presentation Skills

·       Periodic review of Process and Control documents and its maintenance

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Infrastructure

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.