Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Overview:

Mastercard’s Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. By integrating proprietary data, cutting-edge technology, expert insights, and strategic expertise, Services plays a critical role in driving Mastercard’s differentiation and business growth.
The Consumer Acquisition & Engagement (CA&E) team focuses on products and solutions that address dynamic market needs.
We are looking for an individual to join the European CA&E Product Team as a Senior Specialist for card-linked offer solutions across Europe, with a particular focus on Mastercard Travel Rewards (MTR), a card-linked offer program designed for tourists traveling abroad.
This role offers the opportunity to lead and contribute to all aspects of product management, supporting product and market readiness for offers solutions. You will collaborate closely with regional and global product managers, as well as account management, sales, commercialization, and program management teams.
The role will report to the Regional CA&E Product Manager.
The ideal candidate should have experience in consulting, product management or marketing within B2B and/or B2C organizations with a proven track of record in:
• managing products
• supporting market assessment and readiness activities
• contributing to the development of go to market strategies

Experience working with a diverse customer base, including loyalty solutions, financial and non-financial institutions, and delivering both single-country and multi-country programs is highly valued.


Key Responsibilities:
• Support product management activities for offers solutions across Europe, in particular for the MTR Program;
• Manage and respond to queries related to program changes, updates, and new functionalities;
• Proactively identify and address new opportunities related to offers programs across divisions;
• Analyze existing systems and operating models (internal and external) to identify gaps and propose improvements;
• Monitor and measure product performance using a data-driven, KPI-based framework;
• Contribute to growing revenue and profitability of the CA&E Offer Solutions business in Europe;
• Ensure global best practices are consistently applied across the European division;
• Ensure compliance with relevant processes and quality standards;
• Support product and market readiness for new products and new markets;
• Partner with regional and global teams to advocate for new product developments and ongoing product management.

All about you:
• Strong stakeholder management and relationship-building skills;
• Excellent analytical capabilities and proven ability to use Excel and Power Point;
• Solid understanding of product management, with the ability to simplify complex concepts;
• High attention to detail and strong problem-solving skills;
• Operational mindset with hands on experience;
• Strong organizational and project management skills, with the ability to manage multiple priorities;
• Excellent written and verbal communication skills in English, with the ability to engage diverse audiences (technical and non-technical);
• Ability to collaborate effectively with internal and external stakeholders
• 3–5 years of relevant experience in a similar role

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Rome, Italy: €45,000 - €72,000 EUR