Senior Manager, People Services & Helpdesk (Bangkok-based, Relocation Provided)

Confirmed live in the last 24 hours

Agoda

Bangkok, Thailand

Remote

Posted March 30, 2026

Job Description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team:

The People Team at Agoda is committed to attracting, nurturing, and retaining exceptional talent from across the globe. We prioritize cultivating an inclusive and vibrant workplace where employees can flourish, develop their skills, and contribute meaningfully to Agoda’s success. By embracing diversity and encouraging collaboration, we ensure Agoda remains an inspiring environment for innovation and growth.

Within the People Team, the People Experience and Services function is dedicated to delivering seamless and supportive employee journeys. From smooth onboarding or relocation experiences to designing the workspaces fit for collaboration and productivity, this team provides personalized and connecting experiences, places and resources to ensure a comprehensive support to empower our workforce. Their efforts help create a workplace where every individual feels valued, motivated, and equipped to succeed.

The People Help Desk sits at the heart of our service delivery model, ensuring we connect with our people, support them through their day-to-day life at Agoda, and do so in an empathetic and empowering way. As the first point of contact for most people queries, we provide generalist HR advice and support to employees and managers, helping them navigate policies, processes, and moments that matter with clarity, care, and confidence.

The Opportunity:

We are looking for a  Senior Manager, People Services & Helpdesk to lead our HR Helpdesk (Tier 1) and shape how employees and managers access People services at Agoda.

In this role, you will:

Lead the Tier 1 People Services & Helpdesk team (currently ~10 FTE, single location), responsible for first-line support and generalist HR advice.
Own the relationship and interfaces with Tier 2 teams across People Experience & Services and the wider People organization.
Build the foundations for Tier 0 / self-service and self-resolution, including knowledge management and future conversational and agentic AI capabilities.