Lead Systems Operations Engineer - L2 Support, UNIX, ITIL, SQL queries, Automation Scripting, Gen AI

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks using AI solutions

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of application support experience in support role

• Strong Banking domain knowledge would be added advantage

• Expert in Unix/Windows operating system

• Strong experience in automation using any of scripting (shell/Perl/Python) and AI solutions

• Strong knowledge of any of Relational database ( Oracle/My Sql) & SQL queries

• Flexible to work in shifts (APAC & UK ) on rotational basis

• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support

• Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics , Splunk, Grafana, ThousandEyes

• Experience in supporting Apache or Weblogic Server or any similar Application servers.

• Knowledge of IBM MQ Series, Tomcat

• Experience in job scheduling tools like Autosys, control M scheduler

• Demonstrated experience in identifying critical issues and troubleshooting.

• Responds to operation monitoring events in test and production environments

• Effective interpersonal, oral, and written communication skills.

• Should be able to influence various partners and Technology teams for quick restoration and ensure Application availability.

• Take the lead for the issues and drive them to closure.

Posting End Date: 

21 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.