Product Commercialization Specialist

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Commercialization Specialist

Seeking a motivated, experienced Product Commercialization Specialist to champion the CardPointe payment product suite through partner-facing commercialization. This role owns end-to-end external partner communications, creates product marketing content that drives revenue opportunities, and manages the external Support Site and Partner Portal experience. You will translate product capabilities into clear value propositions and use cases, partnering cross-functionally with product, marketing, sales, operations, and support to ensure partners are informed, enabled, and set up to succeed.

Key Responsibilities (include but are not limited to):

Own end-to-end external partner communications

• Serve as the primary owner for partner-facing product and operational communications
• Manage end to end communications workflow, drafting, audience segmentation, approvals, scheduling, deployment.
• Maintain communication calendars and distribution lists to ensure consistent and timely delivery.
• Build and maintain reusable email templates and messaging frameworks to improve speed and consistency.
• Partner with Legal, Compliance, Risk, Brand and Business stakeholders (as applicable) to ensure communications are accurate, approved, and partner ready.

Create product marketing content that drives partner revenue

• Develop and maintain partner-facing product assets that clearly articulate value and use cases to support partner-led selling and revenue creation.
• Produce enablement and commercialization content such as partner toolkits, one-pagers, use-case briefs, FAQs, feature overviews, and release highlights.
• Translate product features into outcomes-based messaging (what it solves, who it’s for, why it matters, and how partners monetize it).

Own Support Site and Partner Portal content (Adobe Experience Manager)

• Serve as the content owner for external-facing Support Site and Partner Portal experiences, ensuring content is accurate, current, findable, and useful.
• Use Adobe Experience Manager (AEM) to create, update, organize, and govern portal content.
• Coordinate with SMEs across product, operations, and support to manage content.

What you need to have:

• 3+ years experience in product commercialization, product marketing, or partner marketing.
• Strong written communication skills with the ability to simplify complex product and operational topics for external audiences.
• Demonstrated ownership of communication programs (planning, drafting, approvals, deployment).
• Experience developing product marketing content (value props, use cases, enablement collateral).
• Familiarity with CMS tools; Adobe Experience Manager (AEM) experience strongly preferred.
• Strong project management skills; ability to manage multiple timelines and stakeholders in a fast-paced environment.
• Cross-functional leadership and stakeholder management skills, including comfort presenting plans and updates.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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