Senior Business Systems Analyst - ServiceNow
Confirmed live in the last 24 hours
Zscaler
Job Description
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior Business Systems Analyst - ServiceNow to join our People Systems department. This role is based out of our San Jose, CA or Bellevue, WA offices (in office Tuesday-Thursday), reporting to the Sr. Program Manager, People Operations.
You will lead ServiceNow HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) projects to support and scale the company. You'll enhance processes and design scalable solutions that provide a strong foundation for growth by nurturing culture and supporting our operational infrastructure.
What you’ll do (Role Expectations)
- Partner with leaders and end-users to gather requirements and design scalable solutions that align with shifting business priorities
- Lead the end-to-end lifecycle of HRSD and WSD projects, enhancements, and process redesigns from conception to completion
- Execute no-code and low-code configurations, including Flow Designer workflows, HR services, and system notifications
- Coordinate seamlessly between IT and business partners while developing rigorous test plans to ensure bug-free delivery
- Leverage data analysis to identify system issues, categorize defects, and strategically prioritize future enhancements
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 3+ years of experience implementing ServiceNow HRSD, WSD, or other solutions in a live production environment
- 3 years of HRIS e
