About the role

Aplyr's Quick Take

This role is about managing and optimizing Azure storage solutions, specifically focusing on Qumulo and native Azure services. You'll be working directly with customers to ensure their storage needs are met while also handling troubleshooting and performance issues. It's primarily an individual contributor role with some project leadership responsibilities.

Good fit

Ideal candidates have strong expertise in Azure storage, a customer-focused approach, and experience in IT operations. You should be comfortable working independently in a remote setting and have a knack for problem-solving and automation.

Worth noting

The role requires a distraction-free home office and active participation in video meetings, which may not suit everyone. Occasional travel is mentioned, but the posting doesn't specify how often this might be.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services.

This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation.

This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.

Role Description

Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
Optimize storage environments for performance, resiliency, security, and cost efficiency
Lead and contribute to managed services projects and service improvement initiatives
Engage directly with customers through meetings, incidents, change requests, and project delivery
Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
Track time and document work accurately in SHI systems
Participate in audits, compliance activities, and a rotating on‑call schedule
Escalate complex issues and collaborate with senior engineers and architects when needed
Provide support and guidance to lower‑tier engineers as needed

Technical Focus Areas

Qumulo file storage in Microsoft Azure
Azure Files, Azure Blob Storage, Managed Disks
Azure Virtual Machines and Networking
Identity, security, and access controls related to storage
Monitoring, logging, and alerting
Automation and Infrastructure as Code

Behaviors and Competencies

Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements

Qumulo file storage deployed in Azure
Azure Files, Blob Storage, Managed Disks
Azure Monitor, Log Analytics, and Azure Backup
Infrastructure as Code using Terraform and/or ARM/Bicep
Automation and scripting using PowerShell, Python, and/or Azure CLI
Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control
Strong analytical, troubleshooting, and problem‑solving abilities
Excellent written and verbal communication skills
Ability to manage priorities and meet deadlines in a fast‑paced environment
Strong sense of ownership, accountability, and customer focus
Collaborative, team‑oriented mindset
Adaptability and commitment to continuous learning
Ability to work effectively in a remote, camera‑on environment

Other Requirements

Bachelor’s degree in a relevant field or equivalent practical experience
3–5 years of experience in a managed services or Azure‑focused engineering role
Hands‑on experience supporting production Azure storage environments
Experience using version control systems (Git, Azure DevOps)
Up to 10% travel annually
Ability to work occasional overtime or holidays as business needs require
Participation in a rotating on‑call schedule
Must maintain utilization targets set by leadership
Must successfully pass a CJIS background check upon hire and annually thereafter

Certifications

Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months
ITIL v3+ certification, or ability to obtain within 6 months

Preferred Requirements

Experience supporting large‑scale or performance‑sensitive file workloads
Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
Experience with monitoring, alerting, and automation practices
Experience supporting regulated environments (e.g., CJIS, FERPA)

The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Skills & Tags

azure

Aplyr's read

SHI International is a dynamic IT solutions provider, attracting professionals eager to innovate in technology product and service delivery.
Synthesized from recent postings & public sources

What's promising

•SHI International offers diverse career paths in technology and business development roles.
•The company invests in cutting-edge IT solutions, providing employees with exposure to innovative projects.
•Strong market presence in IT solutions enhances job stability and growth opportunities.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environments due to competitive IT industry demands.
•Rapid technological changes may require constant skill updates and adaptability.

Why SHI International

•Specializes in comprehensive IT solutions, setting it apart from general tech service providers.
•Offers a wide range of roles, from technical to strategic business positions.
•Focus on innovation in IT solutions positions SHI as a leader in technology services.

Aplyr’s read is generated by AI from public sources. Was it useful?