Collections Specialist

EquipmentShare is Hiring a Collections Specialist

EquipmentShare is searching for a Collections Specialist to support our team as the department continues to grow.  

Job Summary: 

Facilitate collection of delinquent accounts. 

Supervisory Responsibilities: 

None. 

 

Duties/Responsibilities: 

• Possess strong customer focus with the ability to have detailed conversations with our customers.
• Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department.
• Very comfortable communicating with customers in a metrics-driven environment.
• Are able to navigate multiple technologies while staying engaged with our customers.
• Possess excellent negotiation and decision making skills; in addition to strong communication skills.
• Demonstrate sensitivity and compassion in difficult situations.
• Special Projects or tasks as assigned by manager.
• Have the ability to work independently and in a team environment.
• Think critically and exercise independent judgement.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Handle incoming phone calls, regardless of assigned branches, effectively resolving
  customer and branch questions.
• Communicate and follow up effectively with both customers and branch personnel on a
  timely basis.
• Establish and maintain an effective and cooperative working relationship with branch
  personnel and co-workers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that
  are due.
• Effectively communicate with customers and co-workers both verbally and written.
• Meet portfolio, departmental and company goals.

Required Skills/Abilities: 

• Associate Degree in Accounting or relevant field.
• 2+ years experience in finance/accounting.
• Strong foundation in spreadsheets, Excel and Google Sheets.
• Strong verbal and written communication; ability to communicate with Finance team.
• Ability to function as a team player.

Education and Experience:

• High school diploma or equivalent required.
• Two years of related experience in accounts receivable preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Why We’re a Better Place to Work:

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked break-room and full kitchen, chef prepared meals daily at HQ