Staff/Principal Product Manager

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Staff or Principal Product Manager, you will lead the strategic development and execution of Parloa's product, ensuring it delivers scalability, efficiency, and innovation across our product ecosystem. This is a pivotal role, requiring a balance of visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.

You will work cross-functionally with engineering, design, and commercial teams to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.

 

Areas of ownership:

• Define and Drive Product Strategy: Develop a clear, actionable product product vision and roadmap, aligning with company objectives and market opportunities.
• Build for Scalability and Modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion Process Excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligning with Parloa's operating model and product standards.
• Collaborate Across Functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate Decision-Making with Data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster Customer-Centric Development: Align platform goals with customer and market needs to ensure relevance and impact across our ecosystem.

 

Who you are:

• Proven Experience: 10+ years of experience in product management, solution architecture, technical consulting, CTO/CPO role.
• Technical Expertise: Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies.
• Customer-Centric Mindset: Deep experience translating customer needs into scalable platform solutions.
• Analytical Rigor: Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact.
• Leadership: Demonstrated ability to lead cross-functional teams and influence without authority.
• Strategic Vision: Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision.
• Communication Skills: Exceptional ability to articulate complex concepts clearly and effectively to technical and non-technical audiences.
• Values-Driven Leadership: You embody Parloa’s values of customer centricity, ambition, speed, excellence, unity, and positivity in all interactions.

 

Our recruiting process:

Recruiter Interview → Product Peer Interview → 360° Product Interviews → Case Interview → Bar Raiser Interview

 

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but underst