Account Management & Operations, Executive / Senior Executive

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We are looking for a dynamic and proactive individual to join our Regional Market Development Centre (RMDC) – he/she will be taking care of developing regions by overseeing sales activities and managing, maintaining good relationships with clients. He/she will also be developing and implementing strategic sales plans to increase sales and communication of products across this region.

What you will be doing

Account Management

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client needs fulfilment.
• Collecting and analysing data to learn more about consumer behaviour.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.

Operations

• Collaborating effectively with supply chains, sales and other teams to ensure prompt and accurate order processing and delivery.

• Liaising with internal/external stakeholders and following up with customers on all account-related requests.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Performing Key Accounts Analysis.
• Monitoring market trends and providing regular competitor feedback.

What you should have

• Min. Bachelor’s Degree in Business Management/ Marketing.
• At least 2 - 3 years of relevant experience in Business Development, Sales or Marketing functions (regional experience will be a plus!)
• Strong proficiency in MS Excel & MS PowerPoint.
• Excellent presentation and communication skills.
• Analytical mindset with the ability to identify gaps.
• Willingness to travel to developing countries for business discussion/ market visit.

What will help you to succeed

• Ability to work under pressure and meet tight deadlines.
• Team player mindset with good interpersonal and organization skills.
• Sharp thinking with the ability to adapt and flex sales approach according to situations.

Benefits you will have

• Flexible work arrangement (because we understand Life happens)
• Comprehensive medical benefits (including physical health screenings and term life insurance benefits)
• AWS and variable bonus
• Special staff purchase rates
• Flexible benefits (so you can claim for that staycay or gym membership you’ve been eyeing)
• Corporate social responsibility time off for 1 day each year to volunteer for a charity of your choice
• Milestone gifts (such as long service award and marriage gift because we want to celebrate both your professional and personal milestones)
• Wellness activities to promote healthy lifestyles
• Curated training programmes to encourage continuous professional development

At Sony, we strive to create a place for you to realise your potential and inspire you to make positive impact through innovation, smart collaboration and boundless curiosity. We are looking for people who believe that they can enrich lives and help us achieve our purpose – fill the world with emotion, through the power of creativity and technology.