Strategy & Operations Manager

Confirmed live in the last 24 hours

Inspira Education

New York City, New York

On-site

Posted April 22, 2026

Job Description

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer).

About the Role

We are looking for a driven and highly organized Strategy & Operations Manager to join our team. This is a foundational role — you will be the first person dedicated to owning process for the operations team across our business. From student onboarding to counselor matching to post-program follow-up, you will identify gaps, design solutions, and implement systems that allow our team to operate at scale.

If you thrive in ambiguous environments, love building structure where none exists, and are energized by rolling up your sleeves to get things done — this role is for you. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Own

Process Design & Ownership

Audit existing workflows across student success, counselor matching, and customer communications
Design and document repeatable, scalable processes for key operational touchpoints
Own the end-to-end update cycle for operational assets (welcome emails, onboarding materials, student forms, etc.) so leadership is no longer the bottleneck
Build frameworks for recurring operational challenges such as re-matching, student engagement drop-off, and results collection

Customer & Student Experience

Map the full customer journey from first inquiry through program completion
Identify friction points and implement solutions to improve the parent, student, and counselor experience
Develop a structured process for managing re-match requests, including escalation paths and communication templates
Design a system to capture student outcomes post-program (results, feedback, testimonials) even when response rates are low

CRM & Systems

Take hands-on ownership of our CRM (HubSpot) — configure workflows, set up automations, and maintain data hygiene
Build tracking systems for larger package programs with multiple sub-programs, including start-date capture and milestone monitoring
Identify which customer support processes to automate vs. keep high-touch, and implement accordingly

Community & Communications

Build and launch our first community management framework for students and families
Own the creation, QA, and continuous improvement of all outbound communications (welcome emails, check-ins, reminders)
Partner with the student success team to ensure day-to-day issue resolution is supported by clear, documented processes

Counselor Operations

Develop a reliable system for capturing and updating counselor availability
Work cross-functionally to improve the pre-purchase counselor interaction experience for parents
Standardize the information flow between counselors and internal teams regarding student progress