About the role
About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Responsibilities:
- Be the primary point of contact for technical support and escalation cases.
- Regularly communicate status updates to Customers.
- Be intuitive and inventive to troubleshoot issues and find workarounds for customers.
- Work collaboratively with peers, customers, Sales, Customer Experience, and others.
- Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS.
- Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment.
- Write technical notes, application notes, case studies, knowledge base articles, and solutions for the Support Portal.
- Comply with published response targets associated with customer support cases.
- Regularly communicate with customers via video conference and telephone.
Job Requirements:
- 5+ years of experience in supporting large enterprise customers.
- Strong TCP/IP knowledge.
- Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO.
- Familiarity with DLP and Encryption gateways.
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable).
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
- Familiarity with cloud apps and services.
- Strong empathy for customers AND passion for revenue and growth.
- Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
- Prior experience working with Salesforce ServiceCloud or other support portal tools
- May be required to have a flexible schedule that includes some weekend days.
- Must be able to obtain a security clearance.
- Available for after-hours on-call support as needed.
Education:
- Bachelor's degree preferred
#LI-SK3
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our Netskope Careers site.
Aplyr's read
Netskope is a cloud security innovator focused on data protection and threat prevention, attracting talent in engineering, sales, and AI product management.
What's promising
- •Netskope's platform offers real-time data protection, crucial for businesses adopting cloud services.
- •The company is expanding rapidly, hiring for diverse roles across engineering and sales.
- •Netskope's focus on AI innovation positions it well in the evolving cybersecurity landscape.
What to watch
- •Highly competitive cybersecurity market could impact Netskope's growth and market share.
- •Dependence on cloud adoption trends may pose risks if market shifts occur.
- •Rapid expansion might strain resources and affect company culture.
Why Netskope
- •Netskope provides unparalleled visibility into cloud data and threats.
- •Their platform integrates AI to enhance threat detection and response.
- •Netskope's solutions are tailored for secure cloud adoption, differentiating them from traditional cybersecurity firms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Netskope
Netskope is a leading cloud security company that provides solutions to help organizations secure their data and protect against cyber threats in the cloud. Their innovative platform offers visibility and real-time data and threat protection, enabling businesses to adopt cloud services securely.
