(Senior) People Operations Manager (m/f/d)

Team

Join our dynamic People & Culture team, a core pillar of Raisin, operating in a collaborative matrix structure across Germany, the UK, the US, Spain, and Italy. Our mission is to create a seamless and scalable employee experience that supports personal and organizational growth.

We are an inclusive, globally-minded team committed to simplifying and standardizing people processes, ensuring they are fair, compliant, and supportive of diverse employee needs. We foster a culture of open communication, continuous improvement, and strong cross-functional partnerships.

Your Responsibilities

• Act as a point of contact for employees of Raisin, supporting them throughout the entire employee lifecycle.
• Handle a broad range of HR administrative tasks, including creating employment contracts, processing parental leave requests, preparing reference letters, and maintaining HRIS data, ensuring accuracy and consistency across regions.
• Support smooth day-to-day People Operations service delivery by collaborating closely with colleagues in People Operations, HR Business Partnering, People Analytics & Infrastructure, Legal, Payroll, and Enterprise IT.
• Address employee inquiries and operational issues, escalating complex or sensitive matters to senior team members when appropriate.
• Independently manage projects on topics such as benefits, onboarding/offboarding, process optimization for subsidiaries, expanding the Confluence knowledge base, and more.
• Deliver high employee and manager satisfaction with People Operations service delivery.
• Contribute to consistent and reliable People Operations processes across global locations.
• Improve operational efficiency through well-maintained documentation and smooth execution of People Operations activities.
• Build strong collaboration within People Operations and with cross-functional partners.

Your Profile

• A university degree or vocational training in human resources, business administration, organizational psychology, or a related field.
• At least 4 years of experience in People Operations, preferably in a fast-paced and international environment.
• Strong knowledge of German labor law; experience with HR practices in the UK, US, Spain, or Italy is a plus.
• Confident in decision-making, stakeholder management, and navigating ambiguity.
• Proven track record in leading or contributing to digitalization, automation, or process optimization projects.
• Passionate about operational excellence and delivering high-quality service with empathy and integrity.
• Strong organizational and communication skills, fluent in German with very good English skills.
• Familiarity with Personio, Jira, and Google Workspace is advantageous.
• We value diversity and recognize that diverse perspectives and experiences enrich our team. If you believe this role is for you even though you do not possess every listed requirement, we still e