Client Management Specialist

 

Client Management Specialist

Location: Newport, Wales / Stevenage / Portsmouth, UK

Salary: Competitive salary and package dependent on experience 

Career Level: We are hiring at levels - Senior Analyst or Specialist

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement

As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure.

You will additionally operate in a third‑line support capacity, assisting with the resolution of complex issues, problems, and major incidents.

 

Primary Responsibilities

• Provide expert administration of Microsoft SCCM/MECM.

• Manage and configure Active Directory and Group Policy Objects (GPO).

• Oversee patching and software lifecycle management for Windows operating systems, including Windows 11.

• Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components.

• Work on assigned tasks and incidents as part of a managed service environment.

• Apply ITIL best practices in day‑to‑day operations and processes.

 

 

Desirable Skills & Experience

• Experience with Nexthink or similar End User Experience analytics tools.

• Strong experience with PowerShell scripting.

• Working knowledge of networking concepts to support advanced troubleshooting.

• Basic understanding of Linux operating systems.

• Accenture expects all of its people to utilise AI effectively in their day‑to‑day work. The following capabilities are desirable for all roles:

• Understanding of core AI concepts and how they apply within business and delivery contexts.
• Proficiency in AI‑powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency.
• Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines.
• AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.

 

 #LI-EU

• Relevant Microsoft certifications are desirable.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.