Client Success Partner (Agile ATS)

About the Team 

You will be joining a newly formed team focused on AgileATS customer success. This is a small but highly knowledgeable group being built to elevate how AgileATS delivers value to our customers and supports their hiring goals. You will work closely with AgileATS Account Executives, the broader Account Management team, and Client Success Partners to create a consistent, impactful customer experience. 

About the Role 

As an AgileATS Client Success Partner, you will help customers successfully implement, adopt, and use the AgileATS platform. Your focus is on helping customers get value from the product so they can achieve their hiring goals. 

You will serve as the primary point of contact for customers throughout implementation and ongoing usage. You will guide customers in configuring the platform to meet their needs, ensure they are using it effectively, and help them build processes that support long-term success. 

You will also serve as a resource to internal teams by sharing knowledge and best practices that improve overall customer success. 

What You’ll Focus On 

• Support customers from implementation through ongoing usage of AgileATS  

• Improve product adoption and consistent usage  

• Identify and resolve gaps in how customers are using the platform  

• Help customers understand and achieve value from AgileATS  

• Support customer retention and renewal readiness through a positive and effective experience   

Key Responsibilities 

Implementation & Configuration 

• Serve as the primary point of contact during implementation  

• Guide customers through setup and early use of the platform  

• Assist with configuring workflows, fields, and features based on customer needs  

• Partner with internal teams responsible for system setup and data migration  

• Ensure customers are prepared to successfully use the platform at launch  

Customer Adoption & Usage 

• Monitor how customers are using the platform and identify trends  

• Regularly review usage data to assess customer success  

• Recognize when usage is low or inconsistent and take action  

• Identify gaps in knowledge, process, or adoption and address them  

• Develop simple, practical plans to improve adoption  

Customer Enablement & Training 

• Deliver onboarding and ongoing training tailored to customer needs  

• Provide clear, easy-to-understand guidance on platform functionality  

• Share best practices for using AgileATS within recruiting workflows  

• Adjust training approaches based on customer experience level  

Consultative Guidance 

• Take a thoughtful, consultative approach to customer engagement  

• Identify when challenges are related to process, not just platform usage  

• Offer practical recommendations to improve recruiting workflows and outcomes  

• Help customers align their processes with how AgileATS is designed to be used  

Value, Reporting & Business Reviews 

• Gather and analyze customer data to measure product usage and outcomes