Senior Claims Adjuster – Large Loss

What you will be doing:

• Oversee a caseload of large and/or complex residential property claims, ensuring timely and accurate handling.
• Deliver superior customer service to each insured and external business partner, maintaining high engagement throughout the claims process.
• Proactively communicate and set accurate claims expectations with customers.
• Evaluate claims and resolve policy coverage issues within established authority
• Examine and analyze policies, forms, and records to determine coverage and the extent of the company's exposure or liability.
• Negotiate and settle claims in line with the company's best practices and industry standards, aiming for optimal resolutions.
• Research and stay current on all statutory requirements related to residential property claims.
• Apply knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelines, ensuring legal compliance.
• Assign, direct, monitor, and assist in building external partnerships, making expert recommendations when necessary.
• Document all relevant information in the electronic claims management system accurately and comprehensively.
• Establish timely and appropriate claim reserves in accordance with claim standards, ensuring financial accuracy.
• Perform other duties, as assigned.

What you already have:

Education, Experience, and Licensing:

• Bachelor's degree or High School diploma and equivalent relevant work experience required.
• 4+ years of experience in residential property claims, handling a diverse range of claim types.
• 3+ years of experience working directly for an insurance carrier.
• Experience with state-specific insurance laws and good faith claims handling, with a preference for those knowledgeable in Florida laws required.
• Experience with all aspects of front-end claim handling including litigation, third party claims handling preferred.
• Industry designations or certifications, such as CPCU or AIC, are a plus.

Qualifications/Skills and Competencies:

• A thorough understanding of insurance-related legal procedures, regulations, and claims processing, with a focus on residential properties.
• Strong vendor management and negotiation skills.
• Comprehensive knowledge of residential property claims practices and legal terminology.
• Xactimate proficiency is highly preferred
• Demonstrated leadership and managerial qualities, with the capacity to mentor and guide peers.
• Proven adaptability and flexibility; able to adjust to new requirements or unforeseen issues.
• Excellent interpersonal skills with a focus on outstanding customer service.
• Strong planning and organizational skills.
• Exceptional time management skills, ability to prioritize tasks and allocate resources efficiently and ability to work independently.
• Proficiency in MS Office/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook.
• Desire to live Slide's Core Values.