Manager, Coverage Assessment and Data Analytics

Confirmed live in the last 24 hours

Pathward

Remote

Hybrid

Posted April 23, 2026

Job Description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

The Manager, Monitoring Coverage & Analytics is responsible for assessing and strengthening the effectiveness of Pathward’s Suspicious Activity Monitoring (SAM) program across products, customers, and delivery channels. This role leads coverage assessments, partners closely with Data Analytics and Technology teams on rule tuning and scenario optimization, and ensures transaction monitoring remains risk‑based, defensible, and aligned with regulatory expectations.

The role serves as a key connective function between operations, analytics, and governance, translating risk and investigative insights into sustainable monitoring improvements and clear documentation suitable for regulatory review.

Scope of Responsibility

This role:

Owns ongoing monitoring coverage assessments and related documentation
Partners with Data Analytics, Technology, and SAM Operations to optimize rules and scenarios
Supports governance, validation readiness, and exam responses related to monitoring effectiveness
Does not directly manage alert production queues but supports operational teams through analytical and risk coverage expertise

What You Will Do:

Monitoring Coverage & Risk Assessment

Lead periodic and ad‑hoc coverage assessments of transaction monitoring rules and scenarios across products (BaaS, payments, cards, tax, deposits, etc.).
Assess alignment between:

Identified financial crime risks and typologies
Existing rules, scenarios, and thresholds
Alert volumes, false positives, and investigative outcomes

Document coverage rationale, gaps, and recommendations in a regulator‑ready format.

Rule Tuning & Analytics Partnership

Partner with Data Analytics and Technology to:

Support rule tuning initiatives, threshold adjustments, and scenario enhancements
Evaluate alert quality, false positive drivers, and risk signal effectiveness

Help translate investigative feedback, SAR trends, and QA results into actionable tuning opportunities.
Ensure changes are risk‑based, well‑documented, tested, and appropriately governed.

Metrics, Trends & Root Cause Analysis

Analyze monitoring metrics, including:

Alert volumes and mix
Conversion rates (alert → case → SAR)
Emerging typologies and recurring issues

Perform root cause analysis on material trends, coverage gaps, or operational issues.
Elevate risks and observations requiring management attention.

Governance & Regulatory Readiness