Business Systems Analyst – Adaptive Planning (Finance Systems)

Job Description

Business Systems Analyst – Adaptive Planning (Finance Systems)

Location: Pune, India

Job Summary
We are looking for a Business Systems Analyst with strong experience in financial planning and analysis (FP&A) tools, with a primary focus on Workday Adaptive Planning.

In this role, you will partner with finance and technology teams to enhance budgeting, forecasting, and reporting processes, and drive improvements across finance systems and workflows.

Key Responsibilities
● Own and support Adaptive Planning (FP&A) processes including budgeting, forecasting, and reporting
● Collaborate with finance stakeholders to gather and document business requirements
● Translate business needs into functional specifications and system solutions
● Analyze and improve finance workflows and system efficiency
● Work with cross-functional teams to implement and enhance finance systems
● Support user acceptance testing (UAT) and ensure successful delivery
● Participate in agile practices and continuous improvement initiatives

Must Have Skills
● Hands-on experience with Workday Adaptive Planning.
● Strong understanding of financial planning, budgeting, and forecasting processes
● Experience in business systems analysis / business analysis
● Ability to work closely with finance and technology stakeholders
● Strong analytical, problem-solving, and communication skills

Good to Have Skills
● Experience with ERP systems such as NetSuite
● Exposure to integration tools such as Workato or similar platforms
● Experience in SaaS-based environments
● Familiarity with Agile methodologies and tools like Jira

Preferred Experience
● Experience working on finance transformations or system implementations
● Exposure to finance processes such as R2R (Record to Report) or S2P (Source to Pay)
● Experience with data/reporting tools and dashboards

What We’re Looking For
● Strong problem-solving mindset with the ability to bridge finance and technology
● Effective stakeholder management and communication skills
● Ability to work in a fast-paced, collaborative environment
● Continuous learning mindset and adaptability

Why Join Us?

At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our finance operations.

If you’re ready to elevate your career, contribute to transformative finance solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.