Core Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role:
The Core Agent is responsible for ensuring all communication channels operate flawlessly, including the hotel’s phone and operating systems. Combining the duties of different areas including but not limited to: Reservations functions between guests, casino, wholesalers, Travel agents and other different stake holders. Communications between all guests and different services of the hotel, directly or indirectly associated with CORE Agent as in Guest Relations Specialist handling, follow up and reviews required on a daily basis.

What you will do:

• Provide general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.

• Act as the friendly and courteous voice of various departments of the hotel and should respond with confidence and knowledge to the guest’s requests taking note or transferring the calls when appropriate ensuring that every interaction with guests is done in a way to create a more personalized experience with engagement and following the SERVICE Culture standards

• Communicate requests including, Wake up calls, phone transfers, give and take messages, emergency requests and other various inquiries

• Conduct reservation calls and proper follow up, including confirmation, input or cancelation of reservations including all systems inputs for it

• Interact with all stakeholders allowing for a smooth and complete reservation

• Follow up on Housekeeping requests including services and items and pass the request the Housekeeping Coordinators

What you bring:

• A minimum of a High School or equivalent education.

• Reading, writing and oral proficiency in the English language and Cantonese/Mandarin.

• Fluency in a language other than English strongly preferred.

• Pleasant and caring attitude toward the guest

• Able to work flexible hours

  
What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly

• Work on shift