About the role
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The Banquet Captain is responsible for supervising and coordinating all banquet events to ensure a seamless and exceptional guest experience. This position requires strong leadership skills, attention to detail, and the ability to manage a team of banquet servers and support staff efficiently. The Banquet Captain ensures that all events are executed according to hotel standards and client expectations while maintaining high levels of service and hospitality.Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
Coordinate with culinary and beverage teams to ensure timely food and drink service.
Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
Conduct pre-shift meetings to review event details, assignments, and service standards.
Train and mentor staff to uphold high levels of hospitality and professionalism.
Address any performance or guest service issues promptly and professionally.
Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
Maintain a strong floor presence during events to oversee service and assist as needed.
Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
Ensure all guests receive prompt and courteous service throughout the event.
Review BEOs to confirm event details and communicate updates to the team.
Maintain inventory of banquet supplies and request replenishments as needed.
Assist in scheduling and assigning shifts for banquet staff.
Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
Assist with other related tasks as reasonably assigned by management.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Skills & Tags
Aplyr's read
Mainsail Lodging & Development is a hospitality management company prioritizing exceptional guest experiences, attracting professionals passionate about personalized service and innovative hospitality solutions.
What's promising
- •Mainsail emphasizes personalized service, enhancing guest satisfaction and loyalty.
- •The company offers diverse roles, from culinary to management, supporting career growth.
- •Mainsail's focus on innovative hospitality attracts creative and dynamic professionals.
What to watch
- •Hospitality industry volatility can impact job stability at Mainsail.
- •Limited public information about employee benefits and work-life balance.
- •High expectations for personalized service may lead to demanding work environments.
Why Mainsail Lodging & Development
- •Mainsail operates niche hotels and resorts, differentiating from larger chains.
- •The company fosters a culture of innovation in hospitality services.
- •Mainsail's commitment to guest experience drives unique service standards.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Mainsail Lodging & Development
Mainsail Lodging is a hospitality management company that operates hotels and resorts, focusing on providing exceptional guest experiences and personalized service.
