Process & Innovation Program Manager

Confirmed live in the last 24 hours

VML (Wunderman Thompson)

Buenos Aires, Buenos Aires Province, Argentina

Hybrid

Posted April 20, 2026

Job Description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who we are looking for

We’re seeking a Process & Innovation Program Manager to join our team at VML, part of WPP, based in Argentina. This senior role is essential to enhancing our content authoring operations for Ford USA and Canada. Working closely with our leadership team—and in partnership with our current Operational Program Manager—you will focus on driving efficiency, quality, and client satisfaction through process analysis, strategic improvements, and the integration of innovative technologies like Artificial Intelligence. This is a high-impact position with direct client exposure, offering a unique opportunity to shape the strategy and evolution of our operations.

What you’ll do

Process Optimization and Management:
Proactively analyze current operational processes to identify bottlenecks, inefficiencies, and opportunities for improvement.
Collaborate with cross-functional leaders (QA, Content) to design and implement solutions that enhance efficiency and quality.
Lead continuous improvement initiatives, independently proposing and executing pilot projects or small/medium-scale implementations.
Metrics Analysis and Business Insights:
Define, collect, and analyze key operational metrics, focusing on client satisfaction (internal and external), delivery quality, and team availability/utilization.
Translate data into actionable insights to improve quality and satisfaction levels while identifying new business opportunities (services, workstreams, etc.).
Provide an overview of team utilization to enable strategic resource allocation toward value-added initiatives for clients, the agency, and team development.
Create performance reports to detect recurring delivery issues early and develop actionable plans to address and resolve them.
Innovation and Artificial Intelligence (AI) Adoption:
Act as a mentor and trainer for Project Managers and Leads, guiding them in the strategic application of AI tools (like WPP Open) in their workflows.
Develop proposals and establish best practices for AI integration, fostering innovation and efficiency within the team.
Leadership and Team Guidance:
Provide direction to Project Managers on processes, quality standards, performance metrics, and the adoption of new methodologies and tools (es