About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for:

• Supporting a patient-centric urgent care experience from welcome to the departure of the facility

• Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for

• Aiding in an experience where the patient will want to come back and refer their family and friends to CityMD

• Assisting the physician with basic patient care and medical procedures

• Assisting site managers with directing the patient flow, inventory, and following up on labs

Essential Functions/Responsibilities:

Site Management:

• Managing the performance of the front desk operation; understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged

• Assisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)

• Ordering all medical supplies, medications, vaccinations, and office supplies for the site

• Opening and closing the site as required

• Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premises

People Management:

• Building strong positive communication with physicians and works as a team to enhance the success of the practice

• Ensuring staff maintains professionalism at all times, coaching, managing, disciplining, and developing the staff when the site manager is not present

• Managing the PCRs from interviewing, performance, promotion, discipline, etc.

Business and Patient Management:

• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements

• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Qualifications:

• 1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)

• Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

• Happy and positive thinking, able to project this attitude around others

• Must exhibit a passion for outstanding results and compassion for those we work with and serve

• Good computer skills (knowledge of  a PC, Microsoft Office programs)

• Great leadership qualities a must

• Able to handle group dynamics (help bringing unity to a diverse group)

• Able to troubleshoot when necessary

• Comfortable with constructive confrontation and counseling management

• Has an entrepreneurial spirit and takes a proactive approach to business operations

• Bilingual language skills required or preferred based on-site location.  

Additional Information:

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at the facility), and must work on-site.
 

Physical requirements:

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.
 

Direct reports:

The Assistant Site Manager will be responsible for directly managing the Patient Care Representatives (PCRs).

Pay Range: $22.00 - $25.00 per hour

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.