Systems Configuration Specialist (Permanent Work from Home)

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Systems Configuration Specialist (Permanent Work from home) to join our team in Manila. 

As part of Lightspeed’s Information System's department, you will provide technical leadership on large-scale projects with impact across the business. Leveraging deep technical expertise, you will design and deliver end-to-end solutions that are scalable, resilient, and sustainable. You will also play a key role in supporting the team’s growth by mentoring others and strengthening overall technical capability.

What you’ll be doing:

• Lead the design and implementation of complex, end-to-end solutions that are scalable, resilient, and sustainable.
• Make sound design decisions and trade-offs, assessing risk and proactively addressing gaps.
• Lead incident resolution, conduct post-incident reviews, and ensure effective follow-up actions.
• Drive a quality-first mindset, diagnose complex issues independently, and prevent recurring problems through root cause analysis.
• Act as a technical thought leader, guiding decisions and influencing technology direction.
• Mentor team members and contribute to high-level reviews to elevate overall technical capability.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Extensive experience in enterprise systems configuration and architecture (e.g., Salesforce, Zendesk, Intercom).
• Advanced expertise in platform architecture and complex system functionalities, with a focus on scalability.
• Strong troubleshooting skills, with the ability to independently resolve complex, cross-system issues.
• Experience designing systems with a focus on security, performance, and reliability.
• Proven leadership experience in delivering large projects and influencing team processes and decisions.

Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

Be a changemaker

You’ll enjoy:

• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team large enough for growth but lean enough to make a real impact;
• Exposure to modern and proven technology;
• Ability to work and grow in a truly flexible environment;
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.