SVP - Senior Operations Lead, Futures & Derivatives Clearing - Client Services

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both Fixed Income and Equity new issues and IPOs.

Job Description Summary:

Futures & Derivatives Clearing (FDC) Markets Operations supports the firm’s client trading & clearing across a broad range of listed derivatives, futures, OTC & FX PB products. The FDC group sits within the Equities and Prime business and is part of Citigroup Markets.

The role; to lead the Asia FDC Operations Client Services team and be a part of the regional and global senior management team.  The individual is expected to interact with multiple Business units across FDC, Equities & Prime as well as various support teams such as legal, compliance, risk and of course our peers across FDC and Markets operations.

The individual will be part of the regional and global senior management team and report directly to the Head of Asia FDC Operations.
 

The individual is expected to be commercial in mindset when assessing servicing requirements and subsequent operating costs. Will be expected to review new clients to be onboarded, work with the integration and onboarding teams to clearly assess client requirements, challenge manual processes and sub-optimal solutions. Have the ability and experience to understand front-to-back trade and clearing flows, provide solutions and help drive client delivery.

The individual and team will be responsible for driving client solutions and participating in local, regional & global initiatives. Be required to measure productivity and service via proactive monitoring and metrics, as well as running regular platinum client broker reviews. Build strong client relationships through regular client interaction, face-to-face, verbal and written. Support and understand our global client base, their requirements and potential growth and opportunities.  

The individual will support the Head of Asia FDC Operations and respective team leaders across Asia as well as partnering with the global functional client services lead and peers, sharing best practices and increasing standardization. Continuous focus on assessing the teams’ processes to eliminate manual touch points and increase productivity.

As a manager of others, lead a team of 8 direct reports and several matrix reports. The role requires the individual to be able to lead and develop a high-performing team, through coaching and regular timely feedback.
The role will involve running bi-annual performance reviews and will require the individual to be self-disciplined by facilitating regular 1 to 1 engagement and team meetings. Be responsible for hiring, cross training and team coverage.

A key function of the role will also be focused on managing risk and associated controls within the Asia FDC Operations Client Service function.
 
Responsibilities:

• Manage, coach and motivate a direct team of 8 and several matrix reports
• Lead the team to aspire to an excellent client experience and service delivery across operations, in line with Citi values
• Develop strong client relationships by building trust through transparency and responsiveness   
• Contribute and lead Operations client related projects, provide feedback for all project related activities as directed and overlay the appropriate governance
• Set client servicing best practices and roles & responsibilities across the region
• Develop client metrics on service, manual touch points and automation opportunities
• Track client issues, requirements and manage through regular forums and governance
• Question the status quo and improve processes and productivity, be a process engineer
• Be commercial; support the growth of the FDC client base and partner with the FDC Business groups
• Develop and recommend strategic solutions
• Influence decisions through advice, counsel and/or facilitating others
• Evaluate complex issues with substantial potential impact
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
• Ensuring compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Escalating, managing and reporting control issues with transparency.

Essential Requirements:

• 10-15 years of relevant client facing experience
• Relevant experience across financial organizations i.e. Investment Banking / Investment Management / Hedge Fund
• Strong product and operations experience across listed derivatives; futures, OTC Clearing, prime brokerage and FX PB
• Client & Relationship focus, proven experience managing and expanding client relationships across financial services, specifically with institutional clients
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Compliance, Operations, Technology) for a seamless client experience

Analytical & Problem-Solving Skills:

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience.
• Proficiency in using data analysis and AI tools and techniques.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Finance, Business, Economics).
• Extensive experience and/or qualifications to demonstrate a strong understanding of global financial services working environment and regulatory requirements and risk management principles and relevant industry certifications

Operational & Market Expertise:

• Strong understanding of listed derivatives / OTC clearing / Futures, Prime and FXPB, including trading, operations, regulations, and industry best practices. In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions, deliveries, margins)
• Proven ability to investigate and resolve operational issues efficiently, minimizing client impact. Familiarity with trading and post-trade technology platforms

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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