Manager, Customer Success

Confirmed live in the last 24 hours

Netradyne

Compensation

$17.50/hr

Bangalore

Hybrid

Posted April 9, 2026

Job Description

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

Manager, Customer Success (Team Leader – Scaled/Pooled Model)

Location: Bengaluru (Hybrid)
Working Hours: PST Time Zone
Experience: 8–15 Years

About Netradyne

Netradyne is a leader in AI-powered fleet safety and video telematics solutions, helping customers improve driver behavior, reduce accidents, and realize measurable operational and financial outcomes. Customer Success at Netradyne is accountable for customer value realization, retention, and advocacy at scale, ensuring customers achieve strong ROI from their investment.

Role Overview

We are seeking a hands-on Manager, Customer Success to act as a Team Leader for a pooled Customer Success function supporting our long-tail customer segment. This role is designed for a working manager who balances direct customer engagement with day-to-day team leadership, execution excellence, and continuous improvement.

The primary focus of this role is driving customer adoption, validating ROI, managing risk, and ensuring retention through a scaled, digital-first engagement model. Expansion support is provided through the identification and generation of CS Qualified Leads (CSQLs) in partnership with Sales—not through direct ownership of expansion quota.

You will lead a pooled team model that delivers consistent, high-quality customer outcomes in a lower-touch, tech-enabled, and highly efficient manner, while reserving higher-touch engagement for risk, complexity, or value inflection points.

Key Responsibilities

Working Manager & Team Leadership

Lead, coach, and develop a pooled team of Customer Success Managers supporting long-tail customers
Operate as a player-coach, maintaining direct ownership of a subset of accounts or customer programs
Establish clear priorities, workflows, and operating cadences for a pooled, shared-book model
Set expectations for customer engagement quality, responsiveness, and value delivery
Provide regular feedback, enablement, and performance coaching focused on execution excellence

Customer Value, ROI Validation & Retention

Ensure customers are realizing measurable value and ROI from Netradyne solutions
Drive consistent value validation practices, including outcome tracking, success milestones, and business reviews (scaled/digital)
Monitor customer health signals, adoption patterns, and risk indicators across the pooled book
Proactively manage churn risk and lead coordinated interventions when customer health deteriorates
Own renewal readiness and retention execution for the long-tail customer segment

Scaled & Digital Customer Engagement Model

Execute a low-touch / digital-first Customer Success model, including:
- Digital onboarding and in-product enablement
- Webinars, one-to-many training, and lifecycle communications
- Automated health monitoring and triggered outreach
Run a pooled coverage model to ensure efficient, consistent support while maintaining accountability
Apply a “pulled engagement” approach, e