PMO Program Manager, Global Operations Shared Services

Amazon is seeking a business oriented Program Manager for the Global Operations shared services as part of Program Management Office (PMO) to support the program management for the continued expansion of our AMET (Africa, Middle East, and Turkey) fulfillment network. Successful candidates will have strong level of ownership and be highly motivated individuals who have Engineering Project/Program Management experience. The role will understand the details of an Amazon Fulfillment Center design, implementation, modeling, estimating and managing new Fulfillment Center start-up’s. This individual will support on one or more capital projects. The Program Manager will have high work capacity while being detailed oriented and agile to manage business changes and keep driving the initiatives. This individual needs to be a strong collaborator with different functional teams and people working across multiple locations.

Responsibilities:
- Coordinate cross-functional program teams, supporting adoption of PMO methodologies and best practices
- Work with internal Amazon teams and external partners to deliver CAPEX projects and innovations to win business.
- Be a governance and facilitator that maintains structure, procedures and standard ways of working that follow a common language for project and program delivery.
- Develop and implement unified platform tools, information systems and leverage analytics and data visualization to support reporting and decision making process.
- Manage end-to-end program plans across multiple concurrent projects, ensuring on-time delivery against defined milestones
- Develop and maintain program roadmaps aligned with team priorities and organizational objectives
- Serve as the primary liaison for cross-functional stakeholders, facilitating alignment and driving decisions across engineering, operations, and business teams
- Establish and uphold PMO governance standards, ensuring compliance with internal policies and change management processes
- Define and track program KPIs and health metrics, leveraging data to support decision-making and flag risks early
- Communicate project status, drive and elevate decision making and help requests.
- Lead critical path schedule items and escalate to leadership on potential risks and delays.


Role may expect travel around 20% of time traveling either domestically or internationally.





About the team
The AMET Program Management Office (PMO) is a central function driving program excellence across a diverse portfolio of engineering and infrastructure initiatives, coordinating the portfolio of projects, planning the priorities, defining and maintaining project standards. We partner closely with cross-functional teams; including engineering, operations, finance, and business development, to ensure programs are delivered with rigor, transparency, and strategic alignment.

Basic Qualifications

- 5+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience building processes, project management, and schedules
- 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Bachelor’s degree in Engineering Operations, Construction management, Business Administration, or a related field

Preferred Qualifications

- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Speak, write and read fluently in either of these preferred languages: German, French, Polish, Arabic, Turkish, Afrikaans, Zulu, Chinese, and Portuguese.

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