We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is hiring a Lead Director, AI/ML Solutions Engineering & Delivery to deliver better health outcomes by meeting consumers where they are—through local care, digital experiences, and a nationwide team committed to quality, safety, and affordability.

The Solutions Engineering and Infrastructure organization is building an enterprise AI/ML capability that delivers reliable, responsible, and secure AI-powered platforms and solutions at Fortune 5 scale. This role is foundational to developing that capability.

Reporting to the Executive Director of AI/ML, this leader will build and lead an engineering and delivery organization responsible for designing, scaling, and delivering AI/ML solutions and reusable products. The role partners closely with leaders and engineers across IT Operations, Security, AI/ML, Observability, and Product to establish standards, frameworks, and massively scalable architectures while leading end-to-end delivery from proposal and prototype through production and enterprise adoption.

This is a U.S.-based remote position; candidates must reside within the United States.

PRIMARY DUTIES AND RESPONSIBILITIES

Scalable Architecture & Technical Leadership

• Define and operationalize engineering standards for AI/ML-native applications, including secure-by-design patterns, dependency management, testing strategies, and documentation.

• Lead architecture and design reviews for high-impact initiatives; identify risks across security, privacy, resiliency, data quality, cost, and compliance, and drive mitigation plans.

• Design and evolve agentic AI systems that support real-time and batch workloads, high-throughput inference, low-latency APIs, and multi-tenant enterprise usage.

• Drive platform-level architecture decisions across multi-cloud and on-prem environments, including GPU/accelerator strategy, Kubernetes orchestration, networking, storage, and identity.

Innovation-to-Production Delivery

• Partner with intake, governance, product, operations, security, and engineering stakeholders to shape proposals and business cases; translate objectives into executable technical roadmaps.

• Rapidly build and validate proofs of concept with clear success criteria (OKRs, KPIs) in collaboration with stakeholders.

• Scale validated solutions into production-grade platforms and reusable products using CI/CD, automated testing, observability, and cost controls, enabling broad adoption through standard components and tooling.

Engineering Enablement & Community of Practice

• Mentor senior and staff engineers; elevate engineering quality through coaching, reusable design patterns, and onboarding materials.

• Develop internal developer playbooks, templates, and golden paths to accelerate delivery while ensuring compliance with enterprise standards.

• Serve as a technical liaison across AI/ML teams at CVS Health to promote reuse, interoperability, and consistent practices.

People, Financial, and Vendor Management

• Recruit, retain, and develop high-performing technical product managers, engineering managers, and senior engineers; establish clear career paths and a culture of continuous learning.

• Own delivery proposals, project estimates, budgets, chargeback models, and vendor relationships, ensuring value, performance, and compliance.

• Establish operating rhythms, delivery metrics, and transparent reporting for execution health, product quality, and cost management.

• Enforce strong project management and agile practices across all delivery cycles.

• Collaborate effectively across a matrixed organization and geographically dispersed virtual teams.

REQUIRED QUALIFICATIONS

• 10+ years of progressive software engineering experience, including enterprise platforms and distributed systems.

• 5+ years delivering AI/ML-enabled systems (including GenAI and Agentic AI) to production with strong reliability, security, and governance.

• 10+ years leading large-scale initiatives across multiple teams in regulated or high-compliance environments.

• 10+ years of experience with IT operations, cybersecurity standards, and best operational practices.

• 5+ years designing scalable, resilient AI solutions, including APIs, event-driven systems, data pipelines, and multi-tenant architectures.

• 5+ years of experience with agentic AI system lifecycle practices, including CI/CD, evaluation, monitoring, drift detection, and rollback.

• 10+ years of experience with modern cloud platforms, Kubernetes, infrastructure-as-code, and secure software supply chain practices.

• 5+ years building AI-enabled applications using LLMs, RAG, embeddings, vector stores, and tool/function calling, including designing evaluation frameworks and safety guardrails (e.g., GCP Vertex AI, Azure Foundry, Anthropic Claude Agents).

PREFERRED QUALIFICATIONS

• Acts as a trusted advisor, providing expert guidance within a technical specialization to enhance the effectiveness of complex initiatives.

• Experience advising on scaling AI/ML platforms and ensuring adherence to technical strategies, standards, and policies.

• Strong technical acumen with the ability to apply deep knowledge of specific technologies to practical solutions.

• Demonstrated thought leadership and awareness of emerging AI/ML industry trends and best practices.

• Strong presentation skills, including the ability to create clear, compelling executive-level materials and communicate effectively with diverse stakeholders.

• Excellent communication skills, translating complex tradeoffs into clear recommendations and executable plans.

• Proven program and project management experience leading multiple initiatives in parallel.

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.