Client Solutions Project Manager

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

As a Senior Project Manager, you will manage multiple complex customer projects to achieve project goals and requirements. You'll thrive working with project teams and stakeholders to plan, execute, monitor, and deliver projects to delight our customers.

 

What you’ll be doing

- Manage resources, budget, cost, time, quality, risks, milestones and other constraints

- Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)

- Help define and improve processes/guidelines for the project management function

- Drive delivery across organizational boundaries

- Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments

- Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

 

What you’ll bring to the table ‍

- 3-5 years of successful customer-facing project management experience (external projects) in Information Technology delivery projects such as Cloud Migrations, Digital transformation, and complex Implementations of new technologies.

- Experienced in collaborating with multiple stakeholders and managing priorities

- Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services

- Able to see the big picture as well as delve into details

- Ability to hold people accountable to drive business value 

- Excellent verbal, written, and presentation skills

- Adaptable and enjoys building relationships with customers and internal stakeholders

- Analytical, able to think on your feet and learn quickly

- Adept at working across multiple teams and disciplines in a fast-paced, global environment

- Understanding of project financials

- Technical background in pre-sales, information technology or computer science

- Experience in working in a geographically distributed environment and comfortable working asynchronously

 

Your leaders

Rob is our founder and CEO. He leads our company with kindness, empathy, and critical thinking. With him and the rest of our Services team, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!