About the role

Aplyr's Quick Take

This role is about providing technical support to clients using Interactive Brokers' trading platforms, primarily in Mandarin and English. You'll troubleshoot issues, answer inquiries, and act as a bridge between clients and internal teams. It's an individual contributor role focused on problem-solving.

Good fit

This position is ideal for someone with a strong technical background, preferably in finance or IT support, who is fluent in both Mandarin and English. A methodical, analytical approach and experience in customer service will help you thrive here.

Worth noting

The role requires working in-office four days a week, which might be a downside for those seeking fully remote options. Additionally, the emphasis on troubleshooting suggests a fast-paced environment that may not suit everyone.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (4 days in the office / 1 day remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Requirements:

Bachelor’s degree, preferred if in a technical field.
1+ years in a client-facing support role
1+ years of experience working with Windows and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
Experience with financial products and services is a plus.
Excellent command of written and spoken English & Mandarin a must

Company Benefits & Perks

Interactive Brokers offers a competitive remuneration package including:

Health, dental, disability and life insurance with 100% premiums covered.
Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

The anticipated base salary range for this role is 60,000 CAD to 70,000 CAD annually, based on skills and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and a stock award, as well as a wide range of benefits, including healthcare, and more.

Skills & Tags

ai mobile ios android data product

Aplyr's read

Interactive Brokers is a leading global brokerage firm, ideal for tech-savvy professionals interested in finance and innovative trading platforms.
Synthesized from recent postings & public sources

What's promising

•Interactive Brokers offers a diverse range of financial products, appealing to varied investor needs.
•The company is known for its advanced trading technology and low-cost trading options.
•Global presence provides employees with international exposure and opportunities.

What to watch

•The fast-paced environment may be challenging for those not accustomed to the finance sector.
•Highly competitive industry could pressure employees to consistently perform at high levels.
•Limited public information about work-life balance within the company.

Why Interactive Brokers

•Interactive Brokers is a pioneer in automated trading technology.
•The firm emphasizes multilingual client service, reflecting its global client base.
•Focus on innovation in trading platforms sets it apart from traditional brokerage firms.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Interactive Brokers

Interactive Brokers

interactivebrokers.com

View company

Interactive Brokers is a global brokerage firm that provides trading and investment services to individual and institutional investors. It offers a wide range of financial products including stocks, options, futures, forex, and fixed income.