Global Process Delivery Analyst I

WHO YOU’LL WORK WITH

You will be reporting to the Global Process Delivery Tier II Manager and will collaborate with Global Process Delivery teams in various geos to address any data discrepancies and suggest opportunities for alignment. You will also provide premium service through collaboration with stakeholders to understand and address their concerns, and offer appropriate guidance.

WHO WE ARE LOOKING FOR

Join our Global Process Delivery team where you will be at the forefront of managing high-volume HR processes for our multinational organization. As a Global Process Delivery Analyst I, you will play a pivotal role in ensuring accuracy, efficiency, and compliance of our global HR data and processes. You will tackle substantial workloads with strong critical thinking skills, embracing challenging and ambiguous situations to drive impactful outcomes. If you thrive in a fast-paced environment, possess exceptional attention to detail, and are passionate about supporting employees worldwide, we welcome you to apply for this exciting opportunity.

• Bachelor’s degree in a relevant field (e.g., HR, Operations, or Organizational Management), or an equivalent combination of education and experience.

• At least 3 years of relevant working experience

• Workday experience, specifically within the Core HR area is required, and ServiceNow experience preferred

• Exceptional interpersonal and communication skills, and ability to communicate complex concepts to stakeholders at all levels

• Flexibility and ability to balance competing priorities

• Fluency in in English is required for effective communication with stakeholders. Additional language skills are an advantage.

WHAT YOU’LL WORK ON

At the core of our work, you will be collaborating with relevant stakeholders, and a typical day involves receiving and prioritizing requests from management and HR Partners via ServiceNow, which will include but are not limited:

• Creating and maintaining positions and supervisory organizations, as needed and in alignment with our organizational hierarchy.

• Processing new hires and ensuring timely completion of data fields critical for smooth integration into payroll systems.

• Handling employee transfers and contract extensions, including document creation, within the organization and ensuring accurate position details and compensation while coordinating with managers as needed.

• Processing changes in employee work hours, including part-time/full-time transitions and scheduling adjustments.

• Conducting regular audits of HR data and transactional processes to ensure accuracy, compliance, and data integrity.

• Initiate and be involved in process improvements to improve the efficiency of the team.