About the role
Role Summary/Purpose:
We're in search of talented and experienced support manager who are responsible for overseeing the day to-day operations of EPICOR’s support department. They commonly work with a team of Tech Application Specialists, Sr. Tech Application Specialists, and other support staff (cloud ops etc.) to ensure that customers have a positive experience when interacting with EPICOR.
Skills required:
- Business College degree
- Manufacturing and/or distribution business process flow knowledge and experience
- Order Management
- Direct, DTS & Consignment Orders
- Pricing & Rebate
- Inventory Management
- Suggested Purchasing & Demand Forecasting
- Warehouse Management
- Cycle Counting
- Customer Support
What you’ll do:
- Experience on an ERP product, either in a support role or as an end user
- Experience in Supply Chain Management
- Ability to troubleshoot manufacturing/distribution concepts in an ERP software package.
- Proficiency with PC software applications, e-mail, and job-associated applications/systems to expediently process tasks.
- Self-starter abilities are essential and the aptitude to work independently and in a team environment.
- Acts as a liaison between end user and appropriate internal resources.
- Responsible for recreating bugs and documenting replication steps
- Experience troubleshooting issues via telephone and use of remote support access to provide a resolution to the end user.
- Performs other related work as assigned.
- Excellent interpersonal skills
- Fluent English, both oral and written.
- Willingness to work in US shift hours.
What you’ll need to succeed:
Primary job function is to provide ERP application support via phone/email/Web:
- Respond immediately to client calls in a professional manner and providing appropriate solutions.
- Work on issues/requests related to ERP application submitted by customers through Web.
- Act as a business advisor to customers by helping them in using the software efficiently & effectively.
- Ensuring Service Quality levels are maintained and adhered to
- Ensuring all issues are handled in a timely manner.
- Reviewing outstanding issues, complete appropriate hand-off in conjunction with OLA/SLAs
- Meeting results every quarter.
Shift Timings: 5:30pm-2:30am IST
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Vidya VardhniAplyr's read
Epicor specializes in ERP solutions for niche industries, attracting professionals focused on transforming manufacturing, distribution, and retail operations through technology.
What's promising
- •Epicor offers a stable work environment with a focus on long-term industry-specific ERP solutions.
- •The company invests in cloud technologies, providing opportunities for growth in modern software development.
- •Epicor's global presence allows for diverse career paths and international collaboration.
What to watch
- •Epicor faces strong competition from larger ERP providers like SAP and Oracle.
- •The niche focus may limit exposure to broader technology trends outside ERP.
- •Integration of acquired technologies can pose challenges for cohesive product development.
Why Epicor
- •Epicor's ERP solutions are tailored specifically for manufacturing, distribution, and retail sectors.
- •The company emphasizes industry-specific expertise, offering specialized career opportunities.
- •Epicor's commitment to cloud-based solutions highlights its focus on modernizing traditional industries.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Epicor
Epicor Software Corporation provides industry-specific enterprise resource planning (ERP) software and services to manufacturers, distributors, and retailers.