Principal Product Manager, Camera Platform & Services

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why Are We Hiring?

SimpliSafe is continuing to expand the capabilities of our connected security platform to support a growing ecosystem of devices, services, and customer experiences. Our camera portfolio has grown to the point where the hardest problems are no longer about shipping individual features, but about operating a heterogeneous fleet of cameras reliably, delivering firmware safely at scale, and evolving the underlying platform so feature teams can move quickly without compromising stability. 

 

We are hiring a Principal Product Manager, Camera Platform & Fleet Foundations on our Platform team to own the platform every camera and camera experience depends on. This role exists to define and harden the architectural, firmware, fleet management, and reliability foundations that enable rapid innovation while protecting system integrity, customer trust, and operational excellence.

About the Role

This is primarily a platform-focused role, not a feature role. Your accountability is the foundation that every camera experience depends on, not the features that get built on top of it.

You will own:

• Fleet-wide behavioral consistency across camera generations and hardware variants, including compatibility and lifecycle strategy.
• Clear platform standards and guardrails that engineering can build against.
• A measurable definition of platform health and operating rhythms to detect issues early and enable rapid recovery. 
• Defining and directing the strategy for the camera platform and fleet.

You will partner closely with firmware, backend, video/media, and ML/edge engineering leaders and serve as the subject matter expert owning the camera experience.

What You’ll Do

Set Platform Direction and Standards

• Own the roadmap and long-term platform strategy across camera hardware, firmware and OTA systems, and video and media services with a focus on reliability, scalability, and customer trust.
• Make tradeoffs explicit and documented; push back on one-off solutions that trade short term speed for long-term fragility.

Define Platform Health

• Define the metrics that reflect real customer outcomes: reliability, performance, and experience quality.
• Partner with engineering and data teams so problems are detected early, not discovered through customer complaints.
• Ensure QA, rollout, and evaluation practices support safe platform evolution and predictable customer outcomes.
  
  

Lead Cross-Stack Execution

• Translate platform needs into clear engineering priorities with measurable outcomes.
• Build credibility with engineers and PMs through precision, transparency, and consistency.
• Drive roadmap delivery across teams through strong planning and pragmatic decision-making.

What You Bring

Note that this role does not require deep expertise in video pipelines, ML, or media processing. We’re looking for a product leader who is energized by building and scaling complex systems that great products depend on. 

You likely have:

• 8+ years of product management experie