About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our global voice team is looking for a committed, experienced Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9’s next generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners. Additionally, for candidates interested in leadership, this role offers an optional, supported pathway to transition into a future engineering management position.

Responsibilities:

Participate in an Agile scrum team which practices DevOps.
Write clean and well-documented code and tests.
Deliver your code as part of an overall solution running in the public cloud.
Develop and enhance our Media Server to support real-time integrations with Large Language Models (LLMs) and other AI services.
(Optional) For those pursuing the management track: Mentor team members, lead technical initiatives, and progressively take on team leadership responsibilities.

Required Skills:

5+ years professional experience in software development, with some being written in C and/or C++.
Hands-on experience writing software for real-time communications signaling and media protocols (SIP, RTP, etc.).
Ability to methodically troubleshoot complex systems.
Excellent communication and organization skills, and a sense of ownership.

Technical Skills:

Modern C++ (C++17+), RTP/SIP, audio codecs, SIP/SDP, ASR/TTS integration, AI APIs, cloud platforms (AWS/Azure/GCP), CI/CD, containers, SRE principles.

Preferred / Nice-to-Have Skills:

For the optional management track: Prior experience with technical leadership, a strategic mindset, and a strong desire to grow into an engineering manager role.

Benefits:

Five9 Shares
Bonus Scheme
10% Flexi Benefit
Meal Allowance
Medical Insurance
Life Insurance
25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills & Tags

go aws gcp azure ai devops data

Aplyr's read

Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
Synthesized from recent postings & public sources

What's promising

•Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
•The company is investing heavily in AI and automation, indicating a forward-thinking approach.
•Recent hires suggest robust growth and a diverse range of career opportunities across global locations.

What to watch

•Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
•Rapid technological changes require constant adaptation, potentially straining resources.
•Limited public information about employee satisfaction and company culture could concern potential applicants.

Why Five9

•Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
•The focus on AI-driven customer experience solutions highlights its commitment to innovation.
•A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Five9

Five9

five9.com

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Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.