Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

About the Opportunity

We are seeking to hire a self-motivated Principal Engineer with experience in Platform Engineering who enjoys learning, sharing knowledge, and applying new technologies to complex problems.

In this role, you will set technical direction and deliver high-leverage platform capabilities that make Wavelo faster to ship, easier to operate, and easier to scale—with a particular focus on environment automation, CI/CD maturity, reliability and observability, and developer experience.

This role is designed for someone who thrives in ambiguous problem spaces, can align technical investments to business outcomes, and consistently elevates engineering quality across teams.

You will partner closely with Infrastructure / DevOps teams and cross-functional stakeholders to reduce “coordination as a dependency” (for example, turning environment creation into a configuration act rather than a coordination exercise) and drive measurable improvements using delivery and reliability metrics such as DORA metrics, incident reduction, and toil reduction.

This is a remote opportunity for applicants in Canada. 

Job Duties

In the First Month

• Gain a deep understanding of the current platform landscape including infrastructure, platform services, and application layers.

• Identify key constraints that are slowing engineering delivery.

• Build context around the environment platform strategy, including declarative environments, generated artifacts, and self-service developer experiences.

• Identify current platform gaps such as manual steps or fragile integrations.

• Establish strong working relationships across Infrastructure/CI, Operations, Security, and product engineering teams.

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