Support Engineer

Job Description:

About Us

E2M Technologies BV, part of the MTS group, is a fast-growing high-tech company headquartered in Amsterdam, the Netherlands, with manufacturing facilities in Mijdrecht.
 

We design, develop and manufacture electric motion and control loading systems for applications such as vehicle simulation, entertainment rides and R&D environments. Our products are exported and serviced worldwide.

At E2M, we combine engineering excellence with an informal, dynamic and collaborative working culture.

We are looking for experienced Technical Support Engineers who are enjoying solving complex technical issues, working with high-tech motion control systems and supporting customers around the world.

As a Technical Support Engineer, you are the technical interface between our customers and our engineering teams.

Key Responsibilities:

• Provide technical support for E2M motion control systems, both remotely and on-site when required.

• Act as the first technical contact for customer support cases, guiding customers through diagnostics and troubleshooting.

• Analyze and troubleshoot mechanical, electrical and control system issues, often down to component level.

• Work closely with Mechanical Engineering, System Engineering and Production to resolve complex system issues.

• Support customers during installation, commissioning and operational issues.

• Participate in the 24/7 support phone rotation with the support team.

• Prepare technical proposals for spare parts, service interventions and training.

• Coordinate spare part logistics and shipments when replacements are required.

• Document issues and solutions to improve system knowledge and prevent recurring problems.

• Maintain strong technical relationships with customers and partners worldwide.

What You Bring

• Bachelor’s degree in Engineering, Science, or equivalent field experience

• 2–4 years of relevant experience in similar industries or applications

• Knowledge of mechanical, electrical and control software disciplines

• Experience with (high-tech) motion control systems (preferred)

• Experience with control system software and PLCs (preferred)

• Excellent communication skills in English, both written and verbal

• Ability to read and interpret schematics, manuals and procedures

• Willingness to travel internationally on an ad‑hoc basis

• Strong customer orientation and relationship‑building skills

• Strong team player with effective communication skills

• Ability to work independently while contributing to a team

• Resilience when handling unexpected situations or challenging stakeholders

• Valid driving license

Why Join Us?

• Freedom to take ownership, innovate, and lead improvements

• Modern working environment with a collaborative team culture and short communication lines

• Opportunities for growth in responsibilities

• Access to courses and personal development opportunities

• Competitive salary and benefits

• An international working environment

• The chance to work with cutting-edge high-tech products

• Have the freedom to explore additional responsibilities outside your job description